Galaxy S25 Ultra Owners Report a Serious Issue with Ultrawide Camera

Galaxy S25 Ultra is the latest premium flagship from Samsung with a strong focus on camera and performance. Among its biggest upgrades, Samsung switched the device’s ultrawide sensor from 12MP to a 50MP resolution this year, but S25 Ultra users are now pointing out a serious stability issue with the new hardware.

Samsung Galaxy S25 Ultra owners have observed that the camera starts shaking as soon as you switch from 1x to 0.6x zoom mode. The extreme shake renders the ultrawide camera completely useless to the point it’s no longer serviceable for photos or videos. 

It was initially reported by a small group of users, but the complaints are growing, and this issue is now becoming a point of contention. Many Ultra users all over the world are facing the same problem, which is why all the major publications on the web are springing into action to take this issue up the chain. 

Thinking that this might be a bug in the software, people have tried basic troubleshooting, restarting the phone, or clearing the app cache and data. But the problem persists, and there’s seemingly no software solution to the problem unless addressed by Samsung itself.    

The company hasn’t responded to the ultrawide camera issue on the new Samsung Ultra mobile until now, though one user reportedly sent their device to the Samsung service partner to fix the camera shake problem. The user shared the experience online, saying that the camera was fixed once Samsung replaced all the sensors inside.

This means the issue might be hardware-related. If true, this could become a devastating problem, both for the company and the S25 Ultra users. Samsung might need to recall all the units for inspection and possible replacement in the future.

Since it’s undetermined whether the issue can be fixed with a software update or not, we now wait for Samsung to issue a response to the user requests. Until then, for S25 Ulta owners who have been affected by the camera shake problem, Samsung service centers are your only hope to get the camera fixed. We’ll keep an eye out for Samsung’s official response and report to you as soon as we hear something. So stay tuned for updates.